Terms of Service

These Terms of Service govern your use of Zovent's website at zovent.com and your engagement with Zovent's services including the Agent Authority Research Session, Financial Agent Authority Assessment, Agent Authority Assurance, Multi-Agent Authority Map, and Authority Watch.

By booking a research session, completing the intake form, or making a payment to Zovent, you agree to these Terms.

For enquiries: hello@zovent.com

Agent Authority Research Session

A 25-minute structured research conversation to assess your agent's authority posture and determine whether a full assessment is appropriate. No fee applies to the research session. Booking is through Cal.com at zovent.com.

Financial Agent Authority Assessment: Founding Authority Reconstruction

An independent reconstruction of the complete authority chain behind one production financial agent. Delivered within 10 business days of completed intake. Full payment of A$3,500 AUD is required before intake begins.

Agent Authority Assurance

An expanded assessment including Proof Room, expanded Action Replay, revocation analysis, and remediation plan. Full payment required before intake begins.

Multi-Agent Authority Map

Cross-agent authority mapping for multiple production agents. Scope and pricing are confirmed after the Agent Authority Research Session. Full payment required before intake begins.

Authority Watch

Continuous monthly monitoring of agent authority state. Billed monthly in advance. Minimum commitment of one month. Cancel anytime with 30 days written notice to hello@zovent.com.

All prices are in Australian dollars (AUD) and are exclusive of GST where applicable.

Full payment is required before any assessment intake begins. Zovent does not offer payment plans or deposits.

Payment is processed through Stripe. By making a payment you agree to Stripe's terms of service available at stripe.com/legal.

Authority Watch subscriptions are billed monthly on the anniversary of the first payment. Payments are non-refundable except as set out in Section 5.

Zovent reserves the right to update pricing for new engagements. Pricing for existing Authority Watch subscriptions will not change without 30 days written notice.

To enable Zovent to deliver the services you have engaged us to provide, you agree to:

• 01Complete the intake form accurately and completely within 10 business days of payment
• 02Provide access to the evidence, documentation, and system information requested in the intake form
• 03Respond to clarification requests from Zovent within 3 business days
• 04Ensure that any information you provide to Zovent does not violate any third-party rights or confidentiality obligations
• 05Ensure you have the authority to engage Zovent on behalf of your organisation and to provide the information requested

Zovent's ability to deliver the assessment within the stated timeframe depends on timely and complete intake completion. If intake is not completed within 30 days of payment, Zovent may treat the engagement as cancelled with no refund.

Research sessions: no fee applies. No refund policy applies.

Assessments: Zovent will provide a full refund if you cancel before completing the intake form. Once the intake form is completed and Zovent has commenced work, no refund is available.

Authority Watch: monthly payments are non-refundable. You may cancel at any time with 30 days written notice. No refund is provided for the current billing month at cancellation.

If Zovent is unable to deliver the assessment within 20 business days of completed intake due to Zovent's own failure, you are entitled to a full refund.

Zovent targets delivery of assessment reports within 10 business days of receipt of a complete intake form. This timeline is a target, not a guarantee.

Factors outside Zovent's control including incomplete intake responses, delayed client responses to clarification requests, and technical access issues may extend the delivery timeline. Zovent will communicate any delays promptly.

The debrief call is scheduled within 5 business days of assessment delivery.

Zovent treats all information you provide as strictly confidential. We will not disclose your information to any third party without your explicit written consent except as required by law or as described in our Privacy Policy.

In return, you agree to treat Zovent's assessment methodology, framework documentation, and proprietary tools as confidential. You may share the assessment deliverables (the Authority Record, the Proof Room view, the assessment PDF) with third parties as intended for your business purposes. You may not reproduce, resell, or commercialise Zovent's methodology or framework documentation without written permission.

Zovent retains ownership of its assessment methodology, the Know Your Agent framework, the Authority Graph model, the evidence quality framework, and all proprietary tools and processes used to deliver the services.

The Authority Record, assessment PDF, and Proof Room produced for your specific engagement are licensed to you for your own business use. You may share them with your enterprise buyers, insurers, regulators, and auditors. You may not resell them or represent them as your own work product.

Zovent maintains structural independence from all platform providers, IAM vendors, and executing systems. Zovent does not accept commercial arrangements that would create a conflict of interest in producing independent assessments.

Zovent does not guarantee any particular outcome from an assessment. Assessment findings are Zovent's honest, independent conclusions based on the evidence provided. Zovent does not soften, modify, or omit findings under commercial pressure.

If you disagree with an assessment finding, you may provide additional evidence and Zovent will consider it. Disagreement alone is not grounds for modifying a finding.

Zovent's services produce independent authority reconstruction and evidence documentation. Zovent's assessments are based on the information and evidence provided by you and available to Zovent at the time of assessment.

Zovent does not guarantee that its assessments will identify every authority gap, every security vulnerability, or every compliance risk in your agent deployment. Zovent's assessments reflect the evidence available at the time of delivery and should be updated when material changes occur to your agent configuration.

To the maximum extent permitted by Australian law, Zovent's liability for any claim arising from the services is limited to the amount you paid Zovent for the specific engagement giving rise to the claim.

Zovent is not liable for any indirect, consequential, incidental, or special damages including loss of profit, loss of business, or regulatory penalties.

Zovent's services are not legal advice, financial advice, regulatory advice, or insurance advice. The assessment findings and recommendations Zovent provides are independent technical and governance analysis. You should obtain appropriate professional advice from qualified lawyers, accountants, compliance advisors, and insurance brokers before making decisions based on Zovent's assessment findings.

Zovent's assessment findings do not constitute a guarantee of compliance with AIUC-1, ASIC and APRA requirements, cyber insurance policy terms, or any other regulatory or contractual standard.

These Terms are governed by the laws of Victoria, Australia. Any dispute arising from these Terms or your engagement with Zovent will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Zovent may update these Terms from time to time. The current version is always available at zovent.com/terms. We will notify active clients of material changes by email with 30 days notice.

Continued use of Zovent's services after notification of changes constitutes acceptance of the updated Terms.

For all enquiries regarding these Terms:

hello@zovent.com
Melbourne, Australia